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‘Unmanned’ stores on the rise in Singapore

‘Unmanned’ stores on the rise in Singapore


A number of retailers in Singapore are rushing to automate their in-store services. Self-service checkout, for example, can minimise waiting times for customers. This method is often seen as a prime solution for the ongoing labour shortage and soaring manpower costs.

Cheers, a local convenient store chain, recently opened a pilot shop within a vocational college. Inside, a wall is dedicated to an array of vending machines offering hot meals, such as fried rice and pizza.

A self-checkout system is also available at the shop. The entire store is designed to be operated completely unmanned. For security, entry to the store is controlled with app-based logs. Shoppers are required to install an app in advance and scan the QR code on the app when entering and exiting the shop.