ZALORA is pleased to announce the inauguration of its new regional e-fulfilment hub located in Selangor, Malaysia. Covering a total area of 470,000 square feet – approximately the size of nine FIFA football fields – and split across five levels, the e-fulfilment hub plays a crucial role in fulfilling thousands of orders per day and facilitating the movement of fashion goods 24/7 across eight markets: Singapore, Malaysia, Brunei, Hong Kong, Macau, Taiwan, Indonesia and Philippines.
ZALORA gives consumers access to thousands of local and international brands. To ensure the highest level of delivery experience for consumers across all markets, ZALORA invested heavily in building its e-commerce infrastructure from warehousing facilities to last mile delivery fleets. ZALORA is revolutionising the e-shopping experience across Asia Pacific. The regional e-fulfilment hub will be a key driver for ZALORA’s growth as the regional online fashion player in the years ahead.
ZALORA invested resources and time to develop in-house logistics and operations systems. One example is Mobile Picking, a customised solution that transmits picking information of customer orders through mobile devices, allowing greater scalability and on-time fulfilment. Since its introduction, picking productivity increased significantly and accuracy is now at 100 per cent, due to the real-time item verification.
To tackle an increasingly complex operating environment, ZALORA is collaborating with YCH Group, one of the region’s leading supply chain specialists. The two partners are working closely together on multiple fronts from infrastructure design, storage, order fulfilment solutions, and procurement. As a long-term strategic partner, YCH is supporting ZALORA’s growth, not only through investment in the e-fulfilment infrastructure, but also by giving the flexibility of future expansion – the warehouse can in fact double its operations area in as fast as six months.