LogiNext, the leader in the workforce and logistics optimization field recently launched a voice-controlled integration with Alexa, Google Assistant, Cortana, and Siri. Clients of LogiNext Singapore can now be provided with any information about their logistics movement by just talking to their digital assistants. This automated system is also able to assign a specific order to delivery personnel and even plan out delivery schedules.
With the Voice-Controlled Automation (VCA) feature, e-commerce space and postal service clients in Singapore are able to track their deliveries by asking LogiNext. Managers can give instructions to the system using VCA. They can do so in any of Singapore’s recognized languages and dialects such as Tamil, Malay, and Mandarin.
Clients are now looking for a more multichannel approach to provide customers with a smooth experience. The VCA assistant is a solution for that. All last mile deliveries can simply be scheduled with the existence of VCA assistant. Clients of LogiNext can verbally communicate with it to plan the delivery schedules, and track the status of delivery. Delays could also be made known through the VCA. This creates a quick response on the clients’ part to react to any circumstances.
CEO of LogiNext, Dhruvil Sanghvi, states that VCA has the opportunity to ease enterprise communication at the same time cutting down the time taken to react to any given situations. With accurate information, this will bring both transparency and visibility. VCA can change the way things are done in the future thus, resulting in a better strategic balance within companies.