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Crown increases servicing speed & parts availability with new field service technology

Crown increases servicing speed & parts availability with new field service technology


Crown Equipment is world-renowned for its leadership in applying technology to forklift trucks, and developing fully integrated warehouse management software systems such as InfoLink® to help its customers make better business decisions.  The company has now announced the Southeast Asian rollout of its latest in-house developed software solution for managing and maintaining forklift fleets.

The new service management system is a powerful information management and messaging system, bringing together everything a field service technician needs to carry out the most efficient repairs and maintenance to customers’ forklift fleets.  The system does away with many paper-based systems, reduces the incidence of human error, lost paperwork or misread handwritten notes.  It also maintains a complete service history for every lift truck used by every Crown customer in the region.

With the new service management system, when a service technician visits a customer’s premises, he can immediately pull down the recent service history of any lift truck requiring service directly onto his Pocket PC to help in assessing the service requirement.  The technician can then message Crown’s Parts Distribution Centre, ordering any necessary items which may not be carried as part of the standard stock in his service van.  These parts are quickly picked, packed and shipped to the technician’s local facility for collection.   When the service of the lift truck is completed, the service technician sends a comprehensive service report directly to Crown’s database, where the customer’s service history is automatically updated.