Human Resources leaders from Singapore’s services industries voted the competition for talent as their biggest concern in 2018.
In the survey, 40 percent said competition for talent was the biggest issue they face, followed by managing workforce diversity (23 percent); and a lack of data and insights (23 percent). Changing work habits, including flexible working arrangements, which is increasingly prevalent in the services industry, was seen as less of an issue with only 14 percent of leaders citing this an issue.
Half of the leaders also forecast big data analytics to be the technology which will have the greatest on employee engagement in Singapore’s services companies in 2018. Around one in four leaders also forecast social media (27 percent) and artificial intelligence (23 percent) to have the most impact.