A Zebra Technologies’ Study has reveal increased IoT investment, real-time data sharing and front-line empowerment. –This is second annual “Intelligent Enterprise Index”, which is a global survey that measures where companies are on the journey to becoming an “intelligent enterprise” – one that connects the physical and digital worlds to drive innovation through real-time guidance, data-powered environments and collaborative mobile workflows.
By scoring more than 75 points on the overall Index, the number of companies globally defined as an “intelligent enterprise” doubled to 10 percent in 2018. In Asia-Pacific, there was a spike in the number of companies that were rated as truly “intelligent” – moving up 20 percentage points to 22 percent this year. The average Asia-Pacific score increased from 49 points in 2017 to 63 points in 2018, underscoring the rapid adoption of Internet of Things (IoT) solutions in the region.
The Index measures to what extent companies today are meeting the criteria that define today’s Intelligent Enterprise. Overall, the Index reveals year-over-year growth of Internet of Things (IoT) deployment and investment, highlighting new momentum as enterprises expect less resistance to adoption and increasingly acknowledge IoT solutions as a core component for driving future growth across their organizations.
- IoT investment is up, and resistance to adoption is down. The Index reveals for those companies surveyed, their average annual spend on IoT is up 4 percent year-over-year globally, while it rose to 12 percent in Asia-Pacific. And 86 percent of the companies surveyed globally expect that number to increase in the next 1-2 years, with nearly half anticipating investment growth of 11-20 percent. As employees become more receptive to new technologies, the number of companies that expect resistance to their IoT plans moving forward has dropped from 75 percent in 2017 to 64 percent this year.
- Enterprises are driving a performance edge with real-time guidance. 52 percent of respondents globally say information from their IoT solutions is shared with employees in real or near-real time. This is up 37 percent from last year’s Index, underscoring the increased need for collaborative mobile workflows. Asia-Pacific companies are more advanced in this area, with 58 percent of companies sharing data with employees in such frequency. In addition, two-thirds of those surveyed globally have established a plan on how to organize and analyze their data. This is up 10 percent from last year. Real-time analytics (66 percent) and security (63 percent) were reported as the most prevalent elements of a company’s data management plan.
- Empowering the front-line. Notably, organizations are empowering their front-line with actionable data as 32 percent of the respondents say they provide insights to the front-line workers. This reflects the need for innovations, technologies and real-time data at the edge of the enterprise. In Asia-Pacific, this stands at 41 percent, up 7 percentage points from last year’s index.
- Security is a top priority across the enterprise. Companies are taking a more proactive, thorough approach when it comes to employing security standards within their IoT solutions. The Index revealed an 18 percentage point increase in the number of companies that are constantly – versus routinely – monitoring their IoT security to ensure privacy and integrity. In Asia-Pacific, the increase was 20 percentage points from a year ago.
- Companies are demonstrating a greater reliance on a solution ecosystem. 40 percent of the companies surveyed globally report using a strategic partner to manage their entire IoT solution, up from 21 percent from 2017. This was higher in Asia-Pacific at 54 percent. This dependence on third-party expertise and management of IoT processes, similar to Zebra’s Savanna® platform empowering its customers and partners, is a key indicator that an enterprise is committed to accelerating data intelligence and adopting IoT.
SURVEY BACKGROUND AND METHODOLOGY
- The online survey was fielded from Aug. 6 – Sept. 14, 2018 across a wide range of segments, including healthcare, manufacturing, retail and transportation and logistics.
- In total, 918 IT decision makers from nine countries were interviewed, including the U.S., U.K./Great Britain, France, Germany, Mexico, Brazil, China, India, and Japan.
- Eleven metrics were used to understand where companies are on the path to becoming an Intelligent Enterprise, including: IoT Vision, Business Engagement, Technology Solution Partner, Adoption Plan, Change Management Plan, Point of use Application, Security & Standards, Lifetime Plan, Architecture/Infrastructure, Data Plan and Intelligent Analysis.
- The criteria were identified by executives, industry experts and policymakers across different industries at the 2016 Strategic Innovation Symposium: The Intelligent Enterprise, hosted by Zebra in collaboration with the Technology and Entrepreneurship Center at Harvard (TECH).
The framework of an Intelligent Enterprise is based on technology solutions that integrate cloud computing, mobility, and the Internet of Things (IoT) to automatically “sense” information from enterprise assets. Operational data from these assets, including status, location, utilization, or preferences, is then “analyzed” to provide actionable insights, which can then be mobilized to the right person at the right time, so they can be “acted” upon to drive better, more-timely decisions by users anywhere, at any time.