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DHL Express partners SingPost to expand network of delivery options

DHL Express, the world’s leading international express services provider, today announced its latest service offering expansion in partnership with SingPost. The new initiative boosts last-mile and digital capabilities within the DHL Express network, to satisfy consumer demands for greater speed, flexibility and accessibility of delivery options.

Enhanced network of delivery options for added convenience

The partnership with SingPost is the latest in a series of ongoing efforts by DHL Express to enhance its consumer offerings to provide greater convenience to Singaporeans. More than 160 POPStations will be added to DHL’s growing network of lockers.

This partnership is set to boost the number of parcel pick-up points in Singapore to over 400 locations. This is an increase from the existing 245 lockers in the DHL Express network of collection points established in collaboration with partners such as SwipBox, blu and Parcel Santa.

An additional 46 Parcel Santa lockers, which are located in condominiums, are expected to be added to the network by the end of this year.

Yasmin Khan, (Acting) Country Manager, DHL Express Singapore said, “The rise of e-commerce has established new shopping habits and expectations of the speed and convenience of package delivery. Singapore is no exception, given that it is one of the top drivers of e-commerce sales in the Southeast Asian region with the highest online share of total retail sales at 5.4% amongst the region’s five top economies.

“We hope to help deliver an exceptional online shopping experience to customers here from the first click, to the last mile by delivering packages when they want them, where they want them. We aim to do this by expanding our network, leveraging innovation across our service and offerings to better meet the needs of online shoppers.”

Head of SP Parcels, SingPost, Freddy Chang said, “SingPost is happy to offer our POPStation services to DHL. As Singapore’s leading locker services provider, our goal is to provide maximum convenience to customers. As we approach the year-end peak season for online shopping, SingPost stands ready to satisfy the last-mile needs of eCommerce retailers, partners and customers in Singapore as well as worldwide.”

Enhanced On Demand Delivery for customers on the go

To meet the needs of a highly mobile population and offer customers greater flexibility and convenience, DHL Express has also enhanced its On Demand Delivery (ODD) service as of today.

Offered via a mobile-optimised website, ODD enables customers to activate specific delivery options, including redirecting their deliveries to a parcel locker like a POPStation.

A new Receiver Registration feature allows customers to store and re-use their delivery preferences for hassle-free experiences. Once registered, customers can specify and rank their preferences, with the first priority option being the default option for their next shipment delivery. These preferences can be changed at any time to suit receiver needs.

The enhanced platform also features an improved shipment listing view. Users can now track multiple shipments according to their delivery status. This offers better visibility to customers who are on the go, making it easier for them to manage their delivery options. The enhanced ODD offers flexibility and convenience and caters to the demands of online shoppers who do not want to miss a delivery when away from home.

Commitment to service innovation

Khan added, “We are excited to introduce these new features to the On Demand Delivery platform. These enhancements demonstrate our commitment towards constant innovation of our services in order to offer the latest and most relevant features to DHL Express customers. The new offerings will allow us to provide unprecedented levels of service and delivery for today’s online shoppers, who value mobility and flexibility.”

More about ODD

Through ODD, DHL Express can proactively notify their customers of an upcoming shipment delivery via email and Short Message Service (SMS). A link to the platform is provided for customers to exercise specific delivery options from a desktop or mobile device.

Customers can choose from six different options, including: redirecting to a DHL parcel locker or service counter; leaving shipment in a safe place or with neighbour, concierge or guard; changing the delivery date; and even putting shipments on hold during vacation. Delivery instructions make their way in real-time to DHL Express couriers, ensuring shipments are received at the right time and place, and at the convenience of the customer.

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